Digital Delivery and Service Fulfilment

Last updated: 15 November 2026.

What this website supplies

Our catalogue includes digital toolkits and remotely delivered or scheduled services. Physical shipping is not included unless an individual order expressly states otherwise. The order or accepted quotation must identify what you receive and how and when it will be delivered.

Digital products

Where a downloadable product is ready for sale, delivery is through the secure order/download route or the delivery method stated on the order. Do not assume every resource is instantly available unless its product page says so. Contact jamiane@omnivir.com with your order number if the expected file or access instruction does not arrive; check your spam folder, but do not send sensitive credentials.

Appointments and workshops

A purchase does not reserve a particular appointment time unless that time has been confirmed. We will agree scheduling, meeting arrangements, attendance and any preparation with you. The product description or quotation states the session length, attendee limits and included follow-up; these are not unlimited by default.

Configuration, support and managed services

Before delivery, we confirm the scope, access requirements, service milestones and acceptance arrangements. Delivery may depend on information or authorisations you provide. We will explain a material delay and agree a revised arrangement or an appropriate remedy for undelivered work.

AI and voice demonstrations

Published recordings and visual demonstrations are prerecorded examples, not a live connection to an operational customer assistant. Live website AI, telephone calling, merchant setup and paid usage require their own verified configuration and permissions. Purchasing a setup service does not automatically activate unverified providers or unlimited calling.

Delivery problems and cancellation

Tell us promptly about missing files, inaccessible deliverables or work that does not match the agreed description. We will investigate and provide correction, replacement or an appropriate refund in accordance with the Refund and Cancellation Policy and applicable rights.