Subscription and Usage Policy

Last updated: 15 November 2026.

When this policy applies

This policy applies only to an order that explicitly identifies a recurring subscription or usage-based service. A one-time toolkit, consultation or setup fee does not become a subscription just because this policy exists. No recurring payment is authorised unless its terms are displayed and you expressly consent.

Required disclosures before billing

Before you agree, the order must state the recurring amount and currency, billing frequency, start date, any minimum commitment or trial, the included service or usage allowance, and how renewal and cancellation work. Setup fees must be distinguished from ongoing fees. If these details are absent, request confirmation before paying.

Usage and overages

Any included minutes, messages, storage or support allowance must be defined for the particular service. Unlimited use is not implied. Overage rates, spending controls and any paid third-party consumption must be agreed before additional charges are incurred. We do not enable paid AI or telephone usage from a general enquiry alone.

Cancellation and renewal

Request cancellation at jamiane@omnivir.com using your order or subscription reference. We will confirm the effective cancellation date and whether access continues through a paid period. A request received before the next scheduled renewal must stop that renewal, subject only to a clearly agreed lawful minimum commitment. If PayPal also manages a billing agreement, review its status there and contact us if the records do not agree.

Changes and refunds

We will communicate material price or service changes before they affect a future billing period and provide an opportunity to decline renewal. We do not retrospectively impose a new rate on an already paid period. Cancellation does not automatically refund a delivered period; unused service, billing mistakes and service failures are reviewed under the Refund and Cancellation Policy and applicable law.